I have a couple of suggestions that may improve the bug tracking process
without needing a bug czar or driving everyone crazy.
1) The idea of letting a bug "expire" is a good one. One way to do this
is to incorporate some form of user-base moderation into the bug
database. Unlike some of the forum systems, there's no reason why we can't
have tiers of moderators: "maintainers" are the clearinghouse people for
certain portions of the Linux kernel source tree and should have a larger
voice as to whether a bug is important, redundant, or completely off
base. "contributors" are people recognized as having contributed in one
way or another to the source tree (or, as the bug systems grows to
encompass documentation, the documentation tree) and could serve as a
"citizens advisory group" to speed the process of sorting the wheat from
the chaff. Also, a "contributor" would be able to "take ownership" of the bug.
2) One of the big problems is recognizing that a particular bug has
already been reported, and more importantly getting some sort of link
between the new bug and the old bug. When I ran a DVT operation, the
developers found this linkage to be extremely useful in order to trace the
source of bugs, especially really obscure ones that cut across a number of
3) In the commercial software world, there is a requirement that a bug be
verified by someone "in house" -- in other words, a bug isn't a bug until
someone can reproduce it. This is a key item in separating the noise from
the signal. Again, the group-moderation system would permit quick
identification of repeatable bugs.
4) Using an NNTP interface would be interesting. "Follow-ups" could
consist of observations, commands, and requests for additional information
from the bug report that isn't visible from the basic NNTP tree. If you
want to see more about a bug, the tree representation could let you pick
and choose what you want to look at. For someone who prefers to have
everything to hand, a command would say "email sections a, b, ... to me
(with "me" defined in the NNTP headers) and those sections would be mailed
to the individual.
5) Most important, the person originally submitting the bug should have an
easy way of saying "never mind." Existing search commands in the NNTP
interface could make this a very easy chore for the infrequent contributor.
EXPIRING: It's one thing to do an expire a la standard NNTP conventions,
but it's quite another to do something "smarter". I see a couple of things
that would have to enter into a decision whether to expire a bug from the
a) The bug needs to be present for more than a set amount of time without
b) A person trying to replicate the bug should be able to extend the
time-out -- some bugs take longer to replicate than others. If you don't
allow for this, the bug could be expired before it can be verified, and the
verifier has to work harder (assuming they even bother) to extract the bug
from the data mine and get it to where a code guy can get to it.
c) A maintainer should be able to sink a bogus bug early, especially if no
one has owned up to trying to replicate it or fix it. Contributors can
heartily declare a bug "bogus", and if enough do so the bug could be sunk
early. Also, if enough people say "I can't replicate this bug" that's a
good sign you have a piece of noise.
From my own experience in commercial shops, I'd say that we could start
with an expire time of two weeks, and if necessary adjust it. Weighting
for each of the metrics for expiring bugs could be set experimentally. The
goal is that a maintainer can squash bugs NOW, and the community could
actively squash bugs in 24 hours.
IS THE BUG FIXED: When a bug is declared "fixed" the bug tracking system
needs to alert everyone who has submitted the bug and replicated it. This
notification would then let those people (those who are still interested)
see if the patch really fixes the bug. If it does, confirmation of a bug
fix would be included, and that would help Alan & Co. to determine what
patches should go in.
Just a few random thoughts on the whole process -- but I suspect others
have already thought of these things. I'd be interested in working on
this, day job willing.
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