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Usability
Can you switch an incoming call to another extension with your work
phone?
What does the clock on your parents' VCR show two weeks after a power
outage?
Why do most of the single ticket passengers on a HKL tram try to force
their ticket into the stamping device the wrong way around?
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From past to present: what used to be - and yet still isn't
Graphical user interfaces in the 60's
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Human perception and cognitive psychology
Why is small blue print difficult to read but red is easy?
Why do I forget the taxi phone number, when someone suddenly asks for
the time?
How many things can I concentrate on simultaneously?
Why can't I see the simple solution, when my buddy discovers it right away?
How do emotions and prior impressions influence my decision-making?
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Designing a graphical user interface
Where should one not start the design?
Is a collection of many small dialog boxes better than a few large
windows?
Must I go with a stupid idea only because the Windows standard happens
to say so?
How come seven "cool" fonts in one window is too many?
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User goals
What is the user getting paid for?
Is it ok for a program to find the Page Setup dialog from the File
menu, open another dialog box from there and enter 45 instead of 40
in a field just so you can slightly widen the left margin?
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Usability testing
How can user interfaces be tested and what do tests tell us?
How do I setup a usability test?
What can go wrong?
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Users and designers?
Why and how to get designers and users talking to each other?
Do the users know what they really need?
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Internet
What is a good WWW user interface like?
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