The concept of processes is at the heart of software and systems engineering. Software process models integrate software engineering methods and techniques and are the basis for managing large-scale software and IT projects. High product quality routinely results from high process quality. Process management deals with getting and maintaining control over processes and their evolution. Course book: J. Münch, O. Armbrust, M. Kowalczyk, M. Soto: Software Process Definition and Management. Springer, 2012.