5th International Workshop on Advances in Quality of Service Management (AQuSerM 2011) | EDOC 2011

5th International Workshop on Advances in Quality of Service Management (AQuSerM 2011)

The AQuSerM workshop is organized in conjunction with the Fifteenth IEEE International EDOC Conference (EDOC 2011), "The Enterprise Computing Conference", 29th August - 2nd September 2011 in Helsinki, Finland.


Call for papers


Workshop goals

Service Level Management (SLM) is the process of managing the Quality of Service (QoS) demanded by clients and offered by providers. In the past, SLM approaches have focused on service contract definition, monitoring and reporting and have typically been handled by enterprise system management tools such as Microsoft's SMS, CA's Unicenter and Empirix's OneSight.

However, traditional approaches are inadequate when dealing with complex service-oriented architectures. Service-oriented architectures are compositional, dynamic and often distributed over the internet. For such architectures, SLM becomes a difficult problem that can no longer be handled by traditional monitoring tools. This is because of the dynamic, flexible, compositional and global natures of SOAs.

This workshop will be concerned with the issues that are important to modern QoS management: the monitoring of widely distributed components, dynamic adaptation strategies and the necessity for more sophisticated prediction and diagnostic analysis techniques. Model-driven approaches to these issues will be a special focus of the workshop.

The workshop shall bring together researchers from academia and industry interested in cutting edge formal and model-based approaches as well as utilizing current standards and middleware to meet the challenges of SLM for the next decade.


The main theme of the workshop will be QoS-oriented techniques and tools for managing modern enterprise architectures, encompassing approaches to monitoring, diagnostics, runtime analysis, behaviour prediction, adaptation strategies and the interrelation of these issues within SLM.

Special focus will be given to model-driven approaches. The development of standards such as the ISO/IEC QoS Framework, the RM-ODP and the UML Profile for QoS are intended to form the basis for the design and implementation of QoS management in networked enterprise architectures. A current open question is how best to use these standards within the Model Driven Architecture (MDA) refinement strategy for software development. For example, some authors are advocating the use of MDA to generate platform-specific monitorable implementations from QoS requirements specified in a platform-independent metamodel.

Topics include, but are not limited to,

  • QoS support within enterprise middleware (including new trends to the cloud)
  • Management issues for domain-specific architectures (such as process control architectures built using OPC)
  • Managing complex systems using current industrial monitoring infrastructures and standards (e.g., Microsoft's WMI and the DMTF's CIM standard)
  • Component-based approaches to QoS management
  • Formal methods to support SLM
  • Mathematical models for system diagnostics
  • Industrial SLM case studies
  • Model-driven approaches to monitoring, diagnostics, prediction and adaptation
  • Unifying management frameworks


Important dates and submission guidelines

All workshops follow the same schedule and submission guidelines. Please refer to the workshop summary page.

Submissions should be submitted in PDF format using the EasyChair system (see http://www.easychair.org/conferences/?conf=aquserm2011).
All papers will be refereed by at least 3 members of the international program committee.

At least one author of each accepted paper must participate in the workshop and register for the whole conference. Accepted papers will be published pre-conference, in the EDOC short-papers and workshops' proceedings will be published by the IEEE Computer Society Press and will be accessible through IEEE Xplore and the IEEE Computer Society Digital Library. The IEEE reserves the right to exclude a paper from distribution after the conference (e.g., removal from IEEE Xplore) if the paper is not presented at the workshop.


Workshop chairs

  • Iman Poernomo, King's College London (Email: iman.poernomo ' at symbol ' kcl.ac.uk)
  • Guijun Wang, Boeing Research & Technology (Email: guijun.wang ' at symbol ' pss.Boeing.com) 


Workshop program committee

Patrick Hung, University of Ontario Institute of Technology, Canada

Chris Ling, Monash University, Australia

Noel Plouzeau, INRIA-Rennes, France

Iman Poernomo, King's College London

Guijun Wang, Boeing Research & Technology, USA

Changzhou Wang, Boeing Phantom Works, USA

Vadim Adams, Steria

Liam O'Brien, NICTA (Email: Liam.OBrien ' at symbol ' nicta.com.au)

Steffen Zchaler, King's College London

Heinz Schmidt, RMIT, Australia

Assel Akzhalova, Kings College London, UK

Jeffery Terrell, Kennedy Carter, UK